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APPLICABILITY OF POLICY

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By agreeing to use the SUPRITÖ Exchanges Portal and/or initiating a request for the purchase of product(s) on the portal, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on suprito.com.

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Please note that we may from time to time change the terms of the policy that govern your return, refund, or cancellation of an order for products on suprito.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.

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RETURN & EXCHANGE POLICY

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We offer exchanges and returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email, and your order will be picked up by our logistics partner within 24-48 hours. Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address.

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Reverse pick-up is subject to the availability of the service in your area pin code. Please note that once your order has been received at the warehouse, it will go through a quality check. Once approved, your exchange/return query will be processed further. Estimated delivery of all exchange queries falls between 7-10 working days.

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If an exchange in size cannot be fulfilled due to stock unavailability, we will exchange the product for another item or issue a store credit, which can be used in-store or for your next online purchase.

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Refunds for return orders will be issued in the form of a credit note once the quality check on the product has been approved. This will be shared on your registered email address.

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CONDITIONS FOR RETURN/EXCHANGE

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You may initiate the request for an exchange/return of a product if:

  • The product does not fit;

  • Both the product and shipping package have been damaged;

  • The product is defective;

  • Parts of the product or accessory are missing.

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Mandatory conditions for exchange/return:

  • The product has not been worn, cleaned, or tampered with.

  • Brand tags, original packaging material, and accompanying accessories are intact.

  • The product is not altered unless proven vendor defective.

  • The return is being initiated against the order under which it was bought.

  • There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the product.

  • If bought as a set, the complete set should be exchanged/returned.

  • Products returned should be in unused, undamaged, unwashed, and saleable condition.

 

CUSTOMER SUPPORT

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For any queries or concerns regarding returns and cancellations, you may contact our customer support team at:

  • WhatsApp us at +91 93091 50920 WhatsApp Only. Do not call on this number.

  • Write to us at support@suprito.com

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We are available Monday-Saturday between 11:00 AM - 7:00 PM. All pending queries will be resolved on priority within 24 hours.

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CANCELLATION POLICY

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Cancellations of orders are only permitted if the order has not been dispatched from our warehouse. All prepaid orders are final and non-refundable. Refunds are issued in the form of a store credit, which can be used within 3 months and is non-refundable.

 

Shipping charges are non-refundable.

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